tag:blogger.com,1999:blog-68425352112017661622024-03-08T09:49:37.587+02:00Certificare ISOUnknownnoreply@blogger.comBlogger156125tag:blogger.com,1999:blog-6842535211201766162.post-2042186180606549672016-12-19T16:07:00.002+02:002016-12-19T16:07:53.683+02:00Domeniul de aplicare al ISO 9001<b>Scopul si domeniul de aplicare si implementare a standardului pentru managementul calitatii</b><br />
<br />
<b>In ce constau cerintele ISO 9001?</b><br />
<br />
Universalitatea standardului ISO 9001 se refera la faptul ca se aplica tuturor proceselor sistemului de management al calitatii, de la identificarea cerintelor la livrarea produsului/serviciului si la obtinerea satisfactiei clientului. Standardul este util in demonstrarea capacitatii unei organizatii cu privire la indeplinirea cerintele consumatorului. Un sistem de management al calitatii conform ISO 9001 are ca tinta obtinerea satisfactiei consumatorului prin indeplinirea cerintelor.<br />
<br />
Toate aceste aspecte sunt prezentate in cadrul seciunii 1.1 a standardului.
In cadrul sectiunii 1.2 se prezinta limitele aplicarii sistemului de management al calitatii. Se specifica faptul ca orice cerinta din cadrul sectiunii 7 a standardului care nu poate fi aplicata datorita naturii organizatiei sau a serviciilor pe care aceasta le presteaza pot fi supuse excluderii. Cand sunt facute excluderi conformitatea fata de acest standard nu este acceptata cu exceptia faptului cand aceste excluderi sunt limitate la cerintele din cadrul sectiunii 7, ele neafectand capacitatea si responsabiltatea organizatiei de a livra produse/presta servicii care sa indeplineasca cerintele consumatorilor precum si cele de natura legala/reglementatoare.
<b> </b><br />
<br />
<b>De ce trebuie indeplinite cerintele ISO 9001 ?</b><br />
<br />
• Pentru a avea un sistem eficient de management al calitatii, orientat catre indeplinirea cerintelor consumatorilor.
• Pentru a demonstra sistemul de managemement al calitatii in fata consumatorilor, fie in mod direct fie prin intermediul unei certificari de terta parte. <br />
• Pentru a exclude acele cerinte din cadrul sectiunii 7 care nu se aplica.<br />
<br />
<b>Sfaturi practice pentru implementare ISO 9001</b><br />
<br />
• Dezvoltati si pastrati o intelegere clara a motivului pentru care organizatia implementeaza standardul ISO 9001 <br />
• Nu confundati scopul ISO 9001 cu scopul propriului sistem de management al calitatii <br />
• Cantariti cu atentie fiecare excludere si aduceti argumente justificative pentru fiecare din acestea
<b> </b><br />
<br />
<b>Intrebari de autocontrol pentru auditul ISO 9001</b><br />
<br />
• Manualul calitatii include domeniul de aplicare al sistemului de management al calitatii, incluzand detalii si justificari pentru orice excluderi realizate?<br />
• Excluderile sunt adecvate si indeplinesc criteriile prezentate in sectiunea 1.2?<br />
• Sistemul dumneavoastra de management asigura faptul ca indepliniti in mod corespunzator cerintele consumatorilor?
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-50973387209524795992016-02-19T10:35:00.003+02:002016-02-19T10:35:21.978+02:00Cursurile de formare privind implementarea ISO 27001<i>ISO 27001</i> este standardul conceput de Organizatia Internationala pentru Standardizare (ISO) care specifica cerintele pentru elaborarea, administrarea si mentinerea unui <i>sistem de management al securitatii informatiei (SMSI)</i> intr-o organizatie. Pentru a-si implementa un SMSI in conformitate cu standardul ISO 27001, companiile pot angaja consultanti independenti sau isi pot trimite personalul IT la cursuri de formare care au ca tema implementarea standardului ISO 27001.<br />
<br />
<b> Identificarea cursurilor de formare necesare</b><br />
<br />
• Cursurile de formare care au ca tema implementarea standardului ISO 27001 le ofera angajatilor departamentelor IT din companii cunostintele si abilitatile necesare implementarii si mentinerii unui SMSI conform cerintelor standardului ISO 27001. Participantii invata cu aceasta ocazie cum sa elaboreze un SMSI, cum sa il pastreze intr-o forma buna si cum sa realizeze audituri interne pentru a se asigura ca el continua sa indeplineasca indrumarile standardului ISO.<br />
<br />
<b>Caracteristicile cursurilor ISO 27001</b><br />
<br />
• Trasaturile caracteristice variaza in functie de firma care organizeaza cursurile de formare; totusi, sesiunile tipice de training includ o expunere amanuntita a a standardului ISO 27001 si a cerintelor sale si o trecere in revista a tehnicilor practice consacrate de organizare si intretinere a SMSI.<br />
<br />
<b>Observatii</b><br />
<br />
• Cel mai eficient mod de a invata despre cum se implementeaza standardul ISO 27001 este examinarea studiilor de caz bazate pe implementari reale. Desi cursantii pot avea la dispozitie mai multe optiuni de formare in implementarea ISO 27001, ei ar trebui sa ia in considerare numai programele de formare care includ studii de caz.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-39575896701371753502015-10-07T11:28:00.002+03:002015-10-07T11:28:31.050+03:00A fost publicat ISO 9001:2015A fost publicata cea mai recenta editie a standardului pentru managementul calitatii ISO 9001, si anume <a href="http://www.consultanta-certificare.ro/stiri/iso-9001-versiunea-2015.html" target="_blank">ISO 9001 versiunea 2015</a>.<br />
<br />
ISO 9001/2015 prezinta schimbari deosebite in special in sensul evolutiei standardului catre o varianta superioara, care se concentreaza pe performanta. ISO 9001:2015 va fi mai usor de integrat cu alte standarde.<br />
<br />
Standardul ISO 9001 versiunea 2015 inlocuieste editiile precedente ale celui mai important standard de management al calitatii iar organizatiile au la dispozitie 3 ani pentru a face trecerea catre varianta din 2015 a standardului.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-40178272532549617172015-06-18T22:44:00.003+03:002015-06-18T22:44:35.904+03:00Elementele de iesire ale analizei, conform ISO 9001<!--[if gte mso 9]><xml>
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<b><span style="color: black;">ISO
9001</span></b></div>
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<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="color: black; mso-bidi-font-weight: bold;">Rezultatele analizelor efectuate de management
trebuie sa include orice tip de “decizii si actiuni” incadrate in categorii
legate de sistemul de management al calitatii si gradul de satisfactie al
consumatorilor, incluzand imbunatatiri ale produsului in conexiune cu
specificatiile oferite de clienti.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<b><span style="color: black;">ISO
9004</span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="color: black; mso-bidi-font-weight: bold;">Sunt prezentate orientari cu privire la modalitatea
in care conducerea de varf poate utiliza elementele de iesire<span style="mso-spacerun: yes;"> </span>ale unei “analize detaliate efectuate de
management” pentru a identifica potentiale imbunatatiri de performanta si
pentru a motiva angajatii in elaborarea de noi obiective de calitate. Sunt
sugerate sase categorii de rezultate care pot fi obtinute,<span style="mso-spacerun: yes;"> </span>legate de eficienta sistemului de management
al calitatii.</span></div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;">Cerintele legate de documentare</b></div>
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<br /></div>
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Analiza documentelor din cadrul
sedintei va fi necesara pentru a aborda aspectele legate de activitatile de
imbunatatire si de resursele necesare pentru initierea acestor actiuni
procesuale.</div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;">Intrebari utile pentru auditul intern</b></div>
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<br /></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in; text-align: justify;">Elementele de iesire ale analizei efectuate de management
includ actiuni legate de imbunatatirea sistemului de management al
calitatii si a proceselor asociate acestuia?</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in; text-align: justify;">Elementele de iesire ale analizei efectuate de
management includ actiuni legate de imbunatatiri ale produsului in concordanta
cu cerintele consumatorilor?</li>
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<br /></div>
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ale analizei</b></div>
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<br /></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;">Procesul de planificare strategica ar trebuie sa
determine frecventa analizelor efectuate de management, aceasta trebuind
sa fie stabilita in functie de nevoile specifice ale organizatiei.</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;">Analizele efectuate de management trebuie sa se
materializeze in modificari ale proceselor organizatiei, asfel incat sa
fie crescuta eficienta si eficacitatea actuala a sistemului de management
al calitatii.</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;">Trebuie sa fie tinute inregistrari corespunzatoare
pentru permite <span style="mso-spacerun: yes;"> </span>trasabilitatea si
pentru a facilita procesul de evaluare in cadrul viitoarelor analize.</li>
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</div>
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</div>
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<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;">Rezumatul actiunilor legate de elementele de iesire ale analizei
efectuate de management</b></div>
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<li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in; text-align: justify;">In cadrul inregistrarilor analizei trebuie incluse
decizii si actiuni legate de:</li>
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<ol start="1" style="margin-top: 0in;" type="1"><ol start="1" style="margin-top: 0in;" type="a">
<li class="MsoNormal" style="mso-list: l2 level2 lfo3; tab-stops: list 1.0in; text-align: justify;">Imbunatatiri ale sistemului de management al
calitatii</li>
<li class="MsoNormal" style="mso-list: l2 level2 lfo3; tab-stops: list 1.0in; text-align: justify;">Imbunatatiri ale produselor in conformitate cu
cerintele consumatorilor</li>
<li class="MsoNormal" style="mso-list: l2 level2 lfo3; tab-stops: list 1.0in; text-align: justify;">Necesarul de resurse</li>
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<![endif]-->Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-70356824259545168422015-04-13T00:54:00.000+03:002015-04-13T00:54:00.487+03:00Imbunatatirea continua - conf. standardului ISO 9001<b>ISO 9001 - Imbunatatirea continua – Sinteza ideilor principale </b><br />
<br />
ISO 9001
Este necesar ca organizatia sa utilizeze sapte procese ale sistemului de management al calitatii, toate fiind cerute de ISO 9001, in vederea “imbunatatirii continue a eficientei” sistemului de management al calitatii.<br />
<br />
ISO 9004
Se prezinta tipologia imbunatatirilor; managementul poate urma si incuraja o abordare proactiva.
ISO 9000
In cadrul sectiunii 3.1.13 se defineste “imbunatatirea continua” drept “activitate repetitiva in vederea cresterii capacitatii de a indeplini cerintele”; in sectiunea 2.9, “Imbunatatirea continua” se defineste obiectivul si actiunile care conduc la imbunatatirea continua.<br />
<br />
<b> Intrebari utile pentru auditul ISO 9001</b><br />
• Organizatia planifica si gestioneaza procesele necesare pentru imbunatatirea continua a sistemului de management al calitatii?<br />
• Organizatia foloseste politica de calitate, obiectivele calitatii si analiza datelor pentru a facilita imbunatatirea continua a sistemului de management al calitatii?<br />
• Organizatia foloseste rezultatele auditurilor, actiunile preventive si corective pentru a facilita imbunatatirea continua a sistemului de management al calitatii?<br />
• Analiza datelor legate de calitate conduce la actiuni proiectate pentru imbunatatirea sistemului de management al calitatii? (a se vedea si sectiunea 5.6.3)<br />
<br />
<b> Rezumatul activitatilor de management legate de imbunatatirea continua </b><br />
• Managementul superior trebuie sa defineasca si sa implementeze un proces pentru imbunatatirea continua care poate fi aplicat pentru realizarea si facilitarea proceselor.<br />
• Managementul superior trebuie sa creeze un mediu care sa stimuleze pesonalul in a cauta oportunitati pentru imbunatatiri ale performantei cu privire la procese, activitati si produse.<br />
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<b>Rezumatul actiunilor legate de imbunatatirea continua ISO 9001</b><br />
1. Imbunatatirea continua a eficientei sistemului de management al calitatii prin intermediul utilizarii:
a) Politicii de calitate<br />
b) Obiectivelor calitatii<br />
c) Rezultatelor auditurilor<br />
d) Analizelor de date specifice<br />
e) Actiunilor corective si preventive<br />
f) Analizei efectuate de management
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-9730879028394859592015-03-09T22:12:00.000+02:002015-03-09T22:12:00.757+02:00ISO 27001 - Managementul securitatii informatieiStandardul ISO 27001 defineste modalitatea in care securitatea informatiei este gestionata la nivelul oricarui tip de organizatie, privata sau publica, lucrativa sau non-profit, de marime mica sau mare.<br />
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Putem sa spune, fara a gresi, ca acest standard reprezinta fundatia managementului securitatii informatiei.
ISO 27001 reprezinta pentru securitatea informatiei ce reprezinta certificatul ISO 9001 pentru calitate – este un standard elaborat de cei mai buni experti la nivel mondial din domeniul securitatii informationala, avand ca obiectiv furnizarea unei metodologii pentru implementarea unui sistem de gestionare a securitatii informatiei in cadrul unei organizatii.<br />
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Tinand cont de importanta standardului ISO 27001, varii organisme legislative au preluat standardul ca o baza pentru elaborarea diferitelor reglementari din domeniul protectiei datelor personale, a protectiei informatiilor confidentiale, a sistemelor informatice, pentru gestionarea riscurilor operationale in cadrul institutelor financiare etc.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-77824659015807136082014-11-30T08:04:00.001+02:002014-11-30T08:04:39.552+02:00ISO 14001 - Sectiunea 4.5.2 – Evaluarea conformitatiiIn prima parte a acestei sectiuni a standardului pentru managementul mediului ISO 14001 se cere ca organizatia sa detina o procedura (sau mai multe) pentru evaluarea periodica a propriei conformitati, in raport cu cerintele legale aplicabile, definite in cadrul sectiunii 4.3.2.<br />
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Este necesar ca organizatia sa tina inregistrari cu privire la aceste evaluari periodice.
In cadrul sectiunii 4.5.2.2 se cere, de asemenea, derualrea de proceduri pentru evaluarea conformitatii fata de alte cerinte. Acestea sunt definite in sectiunea 4.3.2 iar procedura poate fi aceeasi sau chiar parte a procedurii prevazute in sectiunea 4.5.2.1.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-36857892238089686462014-10-20T12:15:00.002+03:002014-10-20T12:15:44.422+03:00Standardul ISO 9001 - sectiunea Obiective, tinte si programeSectiunea 4.3.3 a ISO 14001 – Obiective, tinte si programe<br />
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In cadrul acestei sectiuni a ISO 14001 pentru managementul mediului nu exista o cerinta pentru o anumita procedura ISO 14001. Cu toate acestea trebuie sa existe un proces care sa asigure ca obiectivele si tintele stabilite sunt in concordanta cu politica, care include angajamente de conformitate cu cerintele legale sau de alta natura, de realizare a imbunatatirii continue si de prevenire a poluarii.<br />
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De asemenea, organizatia trebuie sa ia in considerare aspectele semnificative, cerintele legale, opiniile partilor interesate, aspectele tehnologice, financiare si de business atunci cand decide ce doreste sa realizeze prin atingerea unui obiectiv.<br />
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Obiectivele si tintele trebuie sa existe la toate nivelurile ierarhice si functionale ale organizatiei si trebuie sa fie masurabile, atunci cand este posibil.<br />
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Programele de management sunt planuri si programe detaliate care explica modalitatea in care obiectivele si tintele vor fi atinse. De obicei in cadrul acestora se prezinta personalul responsabil, datele si etapele semnificative si evaluarea gradului de succes.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-2569775005063212632014-07-23T23:54:00.001+03:002014-07-23T23:54:20.538+03:00ISO 9001 - Elementele comunicarii cu consumatorii<b>Care sunt elementele comunicarii cu consumatorii din perspectiva standardului ISO 9001?</b><br />
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In cadrul sectiunii 7.2.3 a standardului international pentru managementul calitatii ISO 9001 se prezinta cerintele legate de necesitatea ca organizatia sa deruleze procese eficiente de comunicare cu consumatorii.<br />
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In cadrul acestor procese includem: informarea cu privire la produs, intrebari frecvente, contracte, comenzi, amendamente si reactiile consumatorilor, inclusiv reclamatiile acestora.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-38903271796947543912014-06-15T22:04:00.001+03:002014-06-15T22:04:11.333+03:00Sistemul de management al sigurantei si sanatatii ocupationale OHSASUn sistem de management al sigurantei si sanatatii ocupationale OHSAS (Occupational Health and Safety Management System – OHSMS) pune bazele si imbunatateste continuu performanta unei organizatii cu privire la sanatatea si siguranta la locul de munca.<br />
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Sistemul urmeaza un plan si este gestionat precum orice element operational al unei afaceri, cum ar fi functiile de marketing sau aprovizionare.
OHSAS pune bazele unui cadru pentru asigurarea sanatatii si sigurantei la locul de munca, permitand implementarea de imbunatatiri si indeplinind cerintele reglementatoare. In mod ideal este construit pe cadrul existent al unui sistem de management al calitatii sau al mediului (ISO 9001 sau ISO 14001).<br />
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<b>Mai jos prezentam o trecere in revista succinta a cadrului general al sistemului de management OHSAS (conform cerintelor prevazute de standard):</b><br />
<br />
1. Analiza pericolelor legate de siguranta si sanatatea ocupationala.<br />
2. Evaluarea riscurilor asociate acestor pericole.<br />
3. Stabilirea tipurilor de controale necesare pentru diminuarea impactului/riscurilor.<br />
4. Definirea obiectivelor legate de performanta legata de sanatatea si siguranta ocupationala.<br />
5. Crearea unui plan de atingere a obiectivelor.<br />
6. Monitorizarea performantei legata de atingerea tintelor si obiectivelor.<br />
7. Raprtarea rezultatelor.<br />
8. Analiza rezultatelor OHSAS si imbunatatirea continua.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-76007099308144901272014-05-06T19:25:00.004+03:002014-05-06T19:25:59.110+03:00ISO 9001 - Responsabilitatile managementului organizatiei<b>Care sunt aspectele prevazute in cadrul sectiunii 5 a standardului ISO 9001?</b><br />
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In cadrul sectiunii 5 a standardului pentru managementul calitatii elaborat de Organizatia Internationala pentru Standardizare si anume ISO 9001, se detaliaza responsabilitatile managementului organizatiei.<br />
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Managementul trebuie sa puna bazele unei politici de calitate, sa identifice obiectivele si tintele de calitate, sa coordoneze revizuirea managementului, sa furnizeze resurse pentru sistemul de management al calitatii.<br />
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Totodata, managementul organizatiei trebuie sa se asigure ca cerintele consumatorilor sunt identificate si indeplinite.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-24785709810137191802014-03-28T16:12:00.003+02:002014-03-28T16:12:37.449+02:00Este posibil sa se obtina certificarea ISO 9001 in doar trei luni?Este posibil sa se obtina certificarea ISO 9001 in doar trei luni? Depinde de situatia in care se gaseste organizatia dumneavoastra.<br />
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Timpul necesar certificarii ISO 9001 depinde de sistemul de calitate curent, de marimea si complexitatea organizatiei si de resursele pe care doriti sa le alocati proiectului de implementare a standardului de calitate.<br />
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Exista situatii in care companiile au implementat standardul ISO 9001 in trei luni de zile, ca urmare a faptului ca detineau deja un sistem de calitate eficient si ca au delegat oameni pregatiti pentru gestionarea sistemului de management al calitatii.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-39384309725132456122014-02-10T16:04:00.002+02:002014-02-10T16:04:34.266+02:00Evaluarea performantei proceselor ISO<b>Care este modalitate de evaluare a performantei proceselor ?</b><br />
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Incepeti prin stabilirea unor tinte si obiective pentru procesele desfasurate in cadrul organizatiei dumneavoastra.<br />
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Ulterior identificati o modalitate de evaluare a gradului de indeplinire a obiectivelor.<br />
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Puneti bazele unui proces de colectare a datelor legate de diversele evaluari facute.<br />
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Tineti cont de aceste masuratori si luati masuri daca nu indepliniti obiectivele formulate anterior.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-38795922586874548822014-01-12T19:42:00.001+02:002014-01-12T19:42:33.485+02:00Care sunt cerintele legate de produsele clientilor ?In cadrul sectiunii 7.5.4 a standardului ISO 9001 se prezinta cerintele legate de procesele pe care trebuie sa le desfasurati pentru a gestiona produsele sau alte elemente patrimoniale ale clientilor.<br />
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Acestea trebuie sa fie protejate de pierdere sau deterioarare, fiind necesar sa se trimita rapoarte catre client in cazul in care apar incidentele nedorite prezentate mai sus.<br />
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Manualul calitatii trebuie sa fie un document controlat? Da, manualul calitatii trebuie sa fie controlat.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-43737107828807463432013-12-12T11:01:00.004+02:002013-12-12T11:01:47.937+02:00Ce pregatire e necesara pentru implementarea ISO 9001?<b>Ce tip de pregatire profesionala este necesara pentru implementarea standardului ISO 9001?</b><br />
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Exista mai multe categorii de pregatire profesionala pe care trebuie sa le luati in considerare.<br />
<br />
Coordonatorul proiectului, angajatii si auditorii interni au nevoie de pregatire specifica rolului pe care il detin in cadrul organizatiei.<br />
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De asemenea, chiar si conducerea superioara a companiei trebuie sa beneficieze de pregatire legata de problematica ISO si de rolul specific pe care il va avea in cadrul implementarii standardului precum si dupa obtinerea certificarii ISO 9001.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-2716303712867172272013-11-14T09:30:00.000+02:002013-11-14T09:30:02.053+02:00Cum pot deveni auditor principal ISO ?Pentru a deveni auditor principal trebuie sa faceti un curs de instruire, oferit de catre firme de consultanta ISO, organisme de certificare ISO sau organizatii din domeniul calitatii.<br />
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Dupa pregatirea teoretica trebuie sa aveti experienta in audit, coordonata si supravegheata de catre un auditor principal.<br />
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Dupa obtinerea experientei necesare puteti aplica pentru a deveni auditor principal.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-613416046470597572013-11-01T12:57:00.002+02:002013-11-01T12:57:48.176+02:00Intrebari frecvente despre standardul ISO 9001<b>Pentru a obtine certificarea ISO 9001 este nevoie ca managerul de proiect sa fie certificat ?</b><br />
Nu, nu exista o cerinta de certificare in ceea ce priveste managerul de proiect sau auditorul principal.<br />
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<b>Standardul ISO 9001 este complet referitor la problematica abordata (gestionarea calitatii)?</b>
Standardul ISO 9001 este un document care contine cerintele legate de un sistem de management al calitatii. Mai exista si alte documente suplimentare, care ofera informatii aditionale, pe care le puteti folosi pentru a va imbunatati sistemul de management al calitatii.
<b> </b><br />
<br />
<b>Care sunt partile din standardul ISO 9001 in cadrul carora se formuleaza cerinte ?</b><br />
In cadrul standardului ISO 9001 exista cinci parti care contin cerintele legate de sistemul de management al calitatii. Sectiunile 4,5,6,7 si 8 ale standardului sunt cele care contin cerintele obligatorii pentru implementarea unui sistem de management al calitatii.
<b> </b><br />
<br />
<b>Cand expira standardul ISO 9001:1994?</b><br />
Standardul a expirat in anul 2000. Actualmente trebuie sa folositi standardul ISO 9001:2008.
<b> </b><br />
<br />
<b>Cand va fi revizuita actuala editie a standardului ISO 9001?</b><br />
Versiunea curenta a standardului este ISO 9001:2008. Urmatoarea versiune actualizata a standardului va fi disponibila cel mai probabil in prima parte a anului 2015.
<b> </b><br />
<br />
<b>Care este denumirea completa a standardului ISO 9001?</b><br />
Denumirea completa este: ISO 9001:2008- Sisteme de management al calitatii – Cerinte.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-67430168344239855412013-10-09T23:19:00.002+03:002013-10-09T23:19:52.570+03:00Politica de calitate conform ISO 9001<b>Continutul sectiunii 5.3 a ISO 9001 pentru managementul calitatii</b><br />
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In cadrul acestei sectiuni se detaliza aspecte legate de politica de calitate.<br />
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Pentru dezvoltarea si implementarea politicii de calitate trebuie sa se implice conducerea de varf a organizatiei.<br />
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Politica de calitate trebuie sa abordeze elemente legate de obiectivul organizatiei, angajamentul de conformitate fata de cerintele specifice, imbunatatirea continua a sistemului de management al calitatii si cadrul obiectivelor de calitate.<br />
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Politica de calitate trebuie sa fie transmisa la nivelul intregii organizatii, asigurandu-se faptul ca ea este si inteleasa, nu doar comunicata.<br />
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Politica de calitate trebuie sa fie revizuita pentru a fi in permanenta adaptata noilor conditii de piata in care se regaseste organizatia.<br />
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Pentru mai multe detalii puteti consulta documentatia integrala a standardului ISO 9001.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-22436303122977113602013-09-24T22:50:00.002+03:002013-09-24T22:50:28.894+03:00Cerintele legate de pregatirea personalului ISO 9001<b>Care sunt cerintele legate de pregatirea personalului pentru ISO 9001? </b><br />
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Este nevoie ca angajatii noi sa fie pregatiti cu privire la specificatiile ISO 9001 atunci cand sunt angajati.<br />
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Este necesar, de asemenea, sa se continue pregatirea profesionala a angajatilor existenti cu privire la procesele pe care le desfasoara.<br />
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Daca unui angajat i se cere sa desfasoare un proces care este nou pentru el, trebuie sa se asigure cadrul necesar pentru pregatirea profesionala.<br />
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Daca procesele sunt modificate, angajatii trebuie sa fie informati si, daca este necesar, sa fie instruiti cu privire la noile aspecte din cadrul proceselor modificate.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-52478476221329579322013-08-27T12:40:00.004+03:002013-08-27T12:40:58.474+03:00Certificatul 9001 se acorda firmei sau departamentului?<b>Certificarea ISO 9001 se acorda companiei in ansamblu sau unei unitati de productie (sau prestari de servicii)? </b><br />
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Acest aspect este flexibil. Puteti sa lucrati cu certificatorul dumneavoastra pentru a vedea daca aplicati sistemul de management al calitatii pentru o unitate de productie sau pentru mai multe. Este optiunea dumneavoastra.<br />
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<b>Ce se intampla cu certificatul ISO 9001 daca sunteti achizitionati de o firma care nu detine aceasta certficare? </b><br />
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Este posibil ca sectiunea de companie care este certificata sa-si mentina acesta calitate si in urma unei achizitii. Trebuie sa va intalniti cu compania certificatoare pentru a dicuta acesta problema.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-73839985798156784322013-08-12T00:58:00.004+03:002013-08-12T00:58:48.654+03:00Atitudinea angajatilor asupra implementarii ISO 9001<b>Care este atitudinea angajatilor la introducerea standardului ISO 9001 in cadrul unei companii ? </b><br />
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De cele mai multe ori nu este o atitudine entuziasta deoarece orice nou program va presupune mai multa munca.<br />
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Insa putem sa spunem ca pe masura ce sistemul se dezvolta si este pus in practica, angajatii observa avantajele si faptul ca le usureaza munca.<br />
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Treptat creste gradul de suport pentru certificarea ISO.<br />
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Depinde de conducerea companiei sa cerceteze daca programul de calitate este prezentat angajatilor intr-o modalitate care sa-i motiveze, sa-l sprijine si sa observe beneficiile si avantajele aduse.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-65827532811301297832013-07-15T22:13:00.000+03:002013-07-15T22:13:02.876+03:00Care este structura standardului ISO 9001 ?<b>Standardul ISO 9001 include urmatoarele elemente:</b><br />
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• cerintele sistemului de management al calitatii<br />
• responsabilitatile manageriale<br />
• managementul resurselor<br />
• realizarea produselor si serviciilor<br />
• analiza, masurarea si imbunatatirea<br />
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<b> Cum a fost dezvoltata seria ISO 9000? </b><br />
<br />
Seria de standarde ISO 9000 a fost dezvoltata de un comitet tehnic ISO, TC 176. Comitetele tehnice sunt alcatuite din profesionisti cu arii diverse de expertiza din cadrul tarilor membre. Ei stabilesc grupuri de lucru pentru a crea proiecte de standarde.<br />
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Proiectele rezultate sunt dezbatute si revizuite pana se ajunge la consens. Ulterior membrii voteaza pentru adoptarea proiectului final de standard drept standard international.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-9465117619154633712013-06-20T23:39:00.000+03:002013-06-20T23:39:00.117+03:00Ce trebuie facut pentru implementarea ISO 9001<i>Doriti implementarea standardului ISO 9001 pentru managementul calitatii in cadrul organizatiei proprii. Ce trebuie sa faceti? </i><br />
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Pentru a implementa standardul ISO 9001 in cadrul organizatiei d-voastra va trebui sa va definiti procesele de calitate pentru a acoperi cerintele standardului, urmand ca apoi sa implementati acele procese, sa tineti inregistrari si sa treceti de auditul efectuat de o companie certificatoare.<br />
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<i>Care este continutul ISO 9001 ? </i><br />
<br />
ISO 9001 contine cerintele pentru un sistem de management al calitatii. Cerintele sunt prezentate in cinci sectiuni care acopera:<br />
• sistemul de management al calitatii<br />
• responsabilitatea manageriala<br />
• managementul resurselor<br />
• realizarea produsului<br />
• analize si imbunatatiri
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-6638716032945530422013-06-03T23:36:00.002+03:002013-06-03T23:36:21.100+03:00Diferenta dintre ISO 9000 si ISO 9001<b>Care este diferenta dintre standardele ISO 9000 si ISO 9001 ? </b><br />
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Termenul ISO 9000 se foloseste referitor la setul de documente legat de sistemul de management al calitatii ISO.<br />
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ISO 9001 este documentul care contine cerintele pentru sistemul de management al calitatii. Organizatia dumneavoastra poate fi certificata ISO 9001.<br />
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ISO 9000 reprezinta un document orientativ cu privire la elementele fundamentale si la vocabularul utilizat in definirea sistemelor de management al calitatii.<br />
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ISO 9002 si ISO 9003 nu mai sunt de actualitate. Toate companiile sunt auditate pentru obtinerea certificarii ISO 9001.
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6842535211201766162.post-89673311414787930512013-05-19T23:23:00.004+03:002013-05-19T23:23:56.755+03:00Numarul procedurilor necesare in elaborarea documentatiei ISO 9001<b>La elaborarea documentatiei pentru ISO 9001 care este numarul procedurilor pe care este necesar sa le dezvoltam ?</b><br />
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Acesta este o intrebare generica, care trebuie sa fie particularizata pentru organizatia dumneavoastra.
Standardul ISO 9001 solicita organizatiei sa dezvolte un manual al calitatii si un numar minim de sase proceduri.<br />
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Numarul exact al procedurilor necesare trebuie sa se bazeze pe particularitatile organizatiei dumneavoastra si pe obiectul activitatilor pe care le performeaza.
Standardul ISO 9001 stabileste un numar minim de proceduri, legate de controlul documentelor, inregistrari, audituri interne, controlul neconformitatilor, actiuni corective si preventive.<br />
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Organizatia dumneavoastra trebuie sa ia in calcul activitatile pe care le desfasoara si sa stabileasca daca sunt necesare o serie de controale aditionale.
Astfel de controale aditionale pot include, fara insa a se limita doar la ele, proceduri pentru instruire, controlul echipamentelor de testare si masurare, proceduri pentru achizitii, revizuirea contractelor etc.
Unknownnoreply@blogger.com0